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Centro de ayuda

http://www.ecuafact.com/

  1. Centro de ayuda
  2. Sistema de Soporte de Ecuafact

Sistema de Soporte de Ecuafact

¡Bienvenido! Usted puede solicitar asistencia desde una de las siguientes opciones.

Ticket de Atención al Cliente- Ecuafact App

Si eres usuario de nuestra APLICACIÓN, y tienes algún problema o duda, solicita ayuda a nuestro Departamento de Soporte. NOTA: Recuerda adjuntar una captura de pantalla del error reportado..

Los campos obligatorios están marcados con un asterisco*

Ingresa el número de RUC o cédula registrado en la aplicación

En esta sección, detalla el problema o duda.

Arrastra y suelta archivos, pega capturas de pantalla o busca

Para una respuesta inmediata, adjunta la captura de pantalla del error.

Con la tecnología de Jira Service Management
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